Privacy Policy

Hrafnar leiðsögn ehf.

Kennitala: 561025-0370

Address: Þórsgötu 19,101 Reykjavík

Email: hello@hrafnarguides.is | Tel: +354 7933692

Website:ww.hrafnarguides.is


Hrafnar Guides is a private tour company based in Iceland, offering guided glacier walks and private tours. We are committed to protecting your personal data and privacy in compliance with the EU General Data Protection Regulation (GDPR) and Icelandic data protection laws.


What Data We Collect

We may collect the following types of personal data from you:

  • First name and last name
  • Email address
  • Phone number
  • Booking details (travel dates, group size, tour preferences)
  • IP address (for security and analytics)

We do not collect sensitive personal information such as health data, biometric data, or financial information directly.


How We Use Your Data

We use your personal data solely for purposes related to providing and improving our services, including:

  • Processing and confirming your tour bookings
  • Communicating with you regarding inquiries or reservations
  • Providing customer support
  • Improving website security and functionality (through cookies and analytics)


Payment Information

All payments are processed securely through trusted third-party providers (e.g., Bókun for booking management and Rapyd for payment processing).

We do not store or process your credit card or bank information on our own servers.


Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Enhance your browsing experience
  • Analyze traffic and usage patterns to improve our services

You can manage or withdraw your cookie consent at any time via the cookie banner (powered by Cookiebot) or through your browser settings. For more details, please see our Cookie Policy.


Data Sharing

We only share your personal data with trusted third parties when necessary for the operation of our services:

  • Booking management
  • Payment processing
  • Website analytics

All third parties we work with are GDPR-compliant and process data only according to our instructions.


Data Location and Storage

All personal data is stored within the European Economic Area (EEA).

We do not transfer personal data outside the EEA.


Data Protection Measures

We take appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption on our website

  • Cookie consent management via Cookiebot

  • Secure third-party payment processors

  • Restricted access to personal data within our organization


Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that data from a minor has been collected, we will delete it promptly.


Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights or ask questions regarding your personal data, please contact us at:

hello@hrafnarguides.is


Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on our website with the latest revision date.